Location: London, United Kingdom (or remote)
Class of Work: Full-time, Freelance, Contract
Type of Work: End-user documentation, API references, developer onboarding, information architecture, knowledge management
Desired Title: Senior Technical Writer, Lead Technical Writer, Information Architect, Knowledge Manager, Documentation Architect
Summary
Technical writer with 5+ years of experience building documentation systems for high-growth startups across fintech, Web3, developer tooling, and open source. Specialised in API-first documentation architecture, docs-as-code pipelines, and AI-augmented workflows. Proven track record of owning documentation end to end, from information architecture and content strategy to analytics and stakeholder communication.
Work Experience
Orbital — Technical Writer (Knowledge Manager)
Full-time · Apr 2025 – Present · London, UK (Hybrid)
Took full ownership of documentation for a fintech payments company as the sole technical writer. Redesigned the docs site, unified 3 products, and built the knowledge base and API reference.
- Redesigned the ReadMe site to match current Orbital branding and unified 3 separate products into one docs site
- Migrated 40+ API endpoints from Postman into ReadMe, replacing a fragmented two-platform setup with a single source of truth
- Created 75+ new knowledge base pages and defined the information architecture
- Built onboarding checklists and task-based flows using ReadMe Recipes for merchant payment integration workflows
- Used Claude Code and Gemini to speed up drafting and PR reviews, reducing review-readiness by an average of 3 days
- Created markdown instruction files for Claude (
skills.md,agents.md,prompts.md) and connected MCP servers for AI-assisted documentation - Set up CI/CD pipelines with automated linters, format checks, link checks, and spell checks. Configured GitHub Actions to sync the OpenAPI spec with ReadMe
- Presented a documentation roadmap to product leadership and set up Jira-based planning
- Tracked page views, search queries, and drop-off rates using ReadMe and Google Analytics
ZenRows — Technical Content Writer
Contract · Sep 2024 – Dec 2024 · Spain (Remote)
Contracted with ZenRows, a web scraping API platform, to author developer-focused technical content on scraping techniques, tooling, and best practices.
- Wrote technical articles covering web scraping workflows, proxy management, and automation tools for the ZenRows developer audience
- Researched and planned content topics aligned with the product roadmap and SEO strategy
- Used Notion to manage content pipelines, track deliverables, and coordinate with the team
GenLayer — Technical Writer
Contract · May 2024 – Aug 2024 · Remote
Contracted with GenLayer, a Web3 startup building intelligent smart contracts, to build the first version of the product documentation.
- Migrated documentation from a paid platform to Nextra (open source), saving an estimated $800+ annually
- Set up a docs-as-code workflow using Git and Nextra with CI/CD pipelines for version control, pull request reviews, automated checks, and publishing
- Converted the company's whitepaper into developer-friendly documentation, authoring 50+ pages
- Used ChatGPT and Gemini to speed up drafting and review cycles
- Collaborated with the product team to write in-app error messaging and UI copy for GenLayer Studio
- Required understanding of both AI/ML concepts and blockchain infrastructure
Calimero Network — Technical Writer
Full-time · Mar 2023 – May 2024 · Zagreb, Croatia (Remote)
Owned documentation for a Web3 company in the NEAR ecosystem through a major product direction change.
- Maintained and updated product documentation through a major product pivot in the NEAR ecosystem
- Documented new features across blockchain infrastructure and private network protocols
- Wrote SDK documentation for JavaScript and Rust client libraries
- Created Zendesk support articles to reduce repetitive support load
- Managed internal Confluence documentation for team onboarding
- Authored technical blogs and ecosystem guides for the NEAR developer community
- Created flowcharts, architecture diagrams, and visual assets using Draw.io
- Collaborated with product and engineering within an Agile workflow
Protocol Labs (Bacalhau) — Senior Technical Writer
Contract · Dec 2022 – Jun 2023 · Seattle, WA (Remote)
Owned documentation for a distributed compute platform, from architecture to the v1 release that supported the company's acquisition.
- Applied the Diátaxis framework to structure documentation across tutorials, how-to guides, conceptual docs, API references, and specifications in Docusaurus
- Designed and built a developer onboarding journey with practical examples
- Launched a Substack newsletter, growing from 116 to 2K email deliveries
- Monitored documentation traffic and engagement using Google Analytics
- Delivered the complete documentation for the Bacalhau v1 release that played a direct role in the company's acquisition by Expanso
Mindee — Technical Writer
Full-time · Nov 2021 – Aug 2022 · Paris, France (Remote)
Joined a fast-moving OCR API company and hit the ground running, resolving 25+ documentation issues in the first month.
- Resolved 25+ documentation issues via GitHub Issues in the first month
- Migrated SDK documentation from scattered private GitHub repos into one unified reference
- Tested APIs against the live ReadMe interface to validate parameter and schema information
- Documented new product features as they shipped
- Authored product blogs and ran the company newsletter
- Tracked performance using Google Analytics, ReadMe analytics, and Hotjar
Freelance Technical Writer
Self-Employed · Feb 2021 – Oct 2021 · Remote
Built documentation for early-stage startups and open source projects across cloud infrastructure, data tooling, networking, and blockchain.
- GlueOps: Centralised scattered GitHub information into a unified Docusaurus site, documenting deployment processes across Docker Hub, GCP, GitHub, AWS, Azure, Terraform, and Quay
- Coupler.io: Wrote technical articles and developer-focused content
- PeeringDB: Conducted user analysis to determine documentation needs and developed content structure and templates
- Extrimian: Developed the company's first official technical documentation on blockchain technology and decentralisation
Core Competencies
- Documentation Architecture: Information architecture, content strategy, Diátaxis framework, content auditing
- Platforms & Tools: ReadMe, Docusaurus, Nextra, Mintlify, Hugo, Zendesk, Confluence
- API Documentation: OpenAPI/Swagger, JSON-RPC, REST APIs, Postman, SDK documentation
- Developer Experience: Getting started guides, tutorials, onboarding flows, error messaging, UI copy
- AI & Automation: Claude Code, Gemini, ChatGPT, MCP servers, CI/CD pipelines, automated checks
- Analytics: Google Analytics, ReadMe analytics, Hotjar, documentation metrics
- Collaboration: Jira, Agile workflows, stakeholder communication, cross-functional teamwork
- Technical Skills: Git, GitHub, Markdown, MDX, HTML/CSS, Python (reading), JavaScript (reading)
Open Source Contributions
- Mautic — Team Lead, Team Education initiative. Led documentation efforts for the open-source marketing automation platform
- Open Source Community — Active contributor to documentation and developer experience across various projects
Education
Bachelor's degree in Computer Science
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